Book Direct & Save

Booking directly through our website gives you access to exclusive rates — up to 20% lower than those on Airbnb and Booking.com. These platforms charge commission fees, but you can read our excellent reviews there for reassurance. Apartments Trnovo has received the Booking.com Traveller Review Award two years in a row, with a rating of 9.5 out of 10.

Reservation & Payment

To secure your booking and benefit from discounted rates, full prepayment is required. After confirming your reservation, we will send you our bank account details for payment via bank transfer. Your booking will be reconfirmed once the payment is received.

Cancellation Policy

A firm cancellation policy applies to all reservations:

• Full refund for cancellations made at least 30 days before check-in.
• 50% refund for cancellations made between 14 and 30 days before check-in.
• No refund for cancellations made within 14 days of check-in.

In exceptional cases , guests may request to transfer their reservation to a later date , subject to availability. The new reservation must be for the same apartment , and any price difference between the original and new dates will be applied. This change must be requested at least 14 days before the scheduled arrival; otherwise, it cannot be accommodated.

Tourist Tax

The tourist tax is not included in the accommodation price and must be paid in cash before departure. The current rate in Ljubljana is €3.13 per person per night. Children aged 7–18 pay a reduced rate of €1.57 per night.

Check-In & Identification

Self-check-in is available. Guests must send a copy of their passport or ID via WhatsApp or email prior to arrival.

• Check-in: after 3:00 PM
• Check-out: before 10:00 AM

Parking

Each apartment includes one free parking space.
Except Apartment No. 6 – Micro Apartment , which does not include parking .

House Rules

• Pets: Not allowed
• Smoking: Not allowed
• Quiet hours: 10:00 PM – 7:00 AM
• Parties & Events: Strictly prohibited
• Please respect the apartment, furniture, and common areas. Use them solely for accommodation purposes.
• Lock the door whenever you leave. The host is not responsible for theft or loss of personal belongings.

Liability

By booking and staying at Apartments Trnovo, you agree to comply with all house rules and terms. You are responsible for:

• Any damages during your stay
• Accuracy of reservation details
• Validity of your payment method

This responsibility extends to all accompanying guests.

Privacy & Data Protection (GDPR)

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

• Data collected : We collect only the necessary personal information (e.g., name, contact details, ID) required for reservation, legal registration, and communication.
• Purpose : Your data is used solely for managing your booking and fulfilling legal obligations (e.g., tourist registration).
• Storage : Data is stored securely and only for the duration required by law.
• Third parties : We do not share your data with third parties, except where legally required (e.g., local authorities).
• Your rights : You have the right to access, correct, or request deletion of your personal data at any time by contacting us at jernej.doles@hotmail.com